Orders are picked up and delivered to the end customer per the group coordinator within 10-14 business days of the personalized shop closing. Once orders are fulfilled, the group coordinator is contacted immediately.
Business days are Monday through Friday. Holidays and weekends are not included and no shipments or pick ups are processed on those days.
If your package is being delivered, USPS Priority Mail offers 1, 2, and 3 day delivery options if it is available to you. Please note that this means it with take USPS 1-3 days to deliver your package. It is not a delivery guarantee from the time you place your order, and we are not responsible if USPS extends the delivery time after the order ships.
After an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement.
If an order is returned as undeliverable, a refund will be given minus the cost of shipping.